Process
The CEO requested a redesign of Courier's inbox widget in order to modernize the UI and make notifications easier to read and manage. After sharing initial explorations with internal stakeholders, the CEO, CTO, and software engineers on the project, I created Figma prototypes. The goal of these prototypes was to represent interactions as quickly and accurately as possible, without requiring additional engineering resources.
We met regularly with external stakeholders to ensure that we satisfied their needs, since they'd planned to leave due to the inbox's outdated interface.
Roles
- Lead product/UX designer
- Lead visual designer
- Illustrator
Goals
- Retain customer who was planning to leave due to outdated UI
- Streamline/simplify design
- Make design more usable out-of-the-box to a wide array of customers
- Improve development process
- Add whimsy
Results
- Completed design within two weeks, retaining $70k per year customer
- Design more consistent and readable
- Simplified branding experience by using only the primary brand color
- Loader happy face animation is joyful without being intrusive
- Happy Courier customers!
Original Inbox
The original inbox needed to be simplified to make customer implementation easier and to improve the UI/UX for their end users.
We explored many different treatments. Initially, we favored gradients because they added polish, but we later decided that they imposed too strong of a POV.
Final Design
The final design featured only the primary brand color to streamline implementation.
Lastly, we added a touch of whimsy with a traditional loader that morphs into a happy face!
Recent Work
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