Courier

Employee Welcome Kit

Courier's mission is to make software-to-human communication delightful. It is "an API and web studio for development teams to manage all product-triggered communications," including email, chat, SMS, push, and more.

Process

After gathering inspiration, I pitched my vision for the welcome kit to the people team: a high-quality box of goodies that demonstrated to employees that Courier is a creative, caring company. The vision resonated with others, so I kicked off the project with an exploration of various illustrations to be featured on swag. Throughout the process, I checked in with and got feedback from the people team to ensure that we delivered a meaningful gift to new and existing employees.

Roles

  • Lead visual designer
  • Illustrator
  • Art director

Goals

  • Create keepsakes vs. disposable tech merch
  • Include the unexpected
  • Develop a new illustration style and mascot that embodied Courier's mission to make notifications delightful

Results

  • The kit rated a 4.8 in employee satisfaction based on survey results
  • Pip, the new mascot, and streetwear influences were received well internally
  • Plush was a hit with adults, kids, and pets
  • Created a fun unboxing experience for new and existing employees

Process

Pip inspiration, including various real-life and cartoon pigeons

I drew inspiration from real-life pigeons, cartoon birds, and one very special dinosaur from my youth.

Pip sketches

I sketched various concepts and illustration styles in order to determine the strongest direction.

Pip sketches

I shared these sketches with the people team and got valuable feedback—Pip wouldn't have donned a safari hat without their input!

Pip sketches

Final Designs

Pip t-shirt

We made wearable, playful streetwear in the form of a t-shirt and crewneck with an embroidered patch.

Pip crewneck Pip sticker

And stickers, too!

Pip plush

Pip plush prototype

My favorite part of the project was bringing Pip to life as a plush.

Full welcome kit photo

Photo courtesy of Swagger

To add variety, we sourced illustrations from a talented artist to appear on the box and mug.

Pip wall decal

And, finally, here's Pip soaring on the Courier office wall!

Recent Work

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Courier Inbox screenshot

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Courier Automations screenshot

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Pizza Bones website footer

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Pizza Bones pins - logo, indica, and sativa

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